Frequently Asked Questions

How long is your training program and how is it structured?

TMC Operators are oriented into the TMC environment by way of a two-week training program. The training begins with theory; moves on to practical; and culminates in hands-on. A technical overview of ITS includes all the systems as they are and as they will be. Each component is covered in detail from design and deployment to operations and maintenance. The mission and vision of the center is clearly conveyed along with the center's role from a local, regional, and statewide perspective.

During the two week training program, the new TMC Operators are tested each day. These tests are reviewed daily to monitor the progress of each trainee. Once the training program is completed and all tests have been passed, the trainee receives a certification. Additional training programs, as well as certifications will be developed as new systems come online.

Explain your advertisement and selection process for hiring new TMC Operators.

The position is advertised on popular job Web sites like CareerBuilder.com. The candidate selection then involves poring through countless resumes and conducting numerous interviews. During the interview, each candidate is evaluated by management on matters such as professional demeanor, education, computer background, and relevant experience. In addition, a simulation skills test is given to each and included in the evaluation process.

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Do you offer advanced or Web based training programs?

More advanced training programs are being developed to address the ever-changing dynamics of the TMC. The new web browser based training will be interactive in nature and will incorporate past training material as well as new ITS devices, software, basic traffic engineering principles and customer service courses.